BT to Withdraw Redcare Alarm Signalling Products – A Broker’s View

For many years, intruder and fire alarms for both commercial and domestic premises have followed a similar format in that when an alarm is triggered, it automatically signals an alarm receiving centre or keyholder. BT Redcare have provided signalling solutions for decades but via old and dated analogue technology.

It is thought that approximately 120,000 such BT Redcare monitored systems are currently using this signalling technology in respect of fire and security systems.

BT Redcare have announced that they will be switching off the old analogue system as these products will no longer be compatible with the new digital fibre network being installed across the UK.

All existing product services will end on 1^st August 2025 or earlier where contractual services expire before that date and all analogue systems will need to be replaced by products that will work on the new fibre network.

With insurance in mind, the installation of a monitored alarm system may be a condition of your policy cover and often insurers insist on a minimum specification and performance requirement in respect of any alarm signalling. It is therefore essential that any replacement system meets those minimum requirements of your Insurer.

You may have already been approached by your alarm company to discuss replacing any existing Redcare products and we would encourage you to contact your supplier if they have not been in touch.

We would also strongly recommend that you share any proposed alternative specification with us to obtain agreement with your insurer.

Please get in touch with us if you would like to understand more.